NOTE: These polices apply to all drop ship and wholesale customers as well.

The order sequence is very simple and straightforward.

You will need to register with us and be approved first. See the link "How to Register" for further information.

Minimum orders:

There is a $100.00 minimum order.

There is NO minimum order if we are drop shipping the order or you are one of our AdultTurnkeySuperstore.com owner/operators. AdultTurnkeySuperstore.com operators who cancel can still make purchases from our wholesale division subject to the minimum order policies.

There is NO minimum order if you are drop shipping and or selling on eBay. However, you will need to prove an active auction and provide links to your live auctions for verification.

1. To place orders, registered users MUST first “Log In” to the site BEFORE you will be able to view the wholesale pricing.

2. To do this, look to the right of our web site pages and you will see the log in text fields under the heading “Log In or Register”. You MUST log in using your user name and password. If you don’t you will NEVER see wholesale pricing! Don’t blame us if you skip this step!

3. After you have placed all of your items in the shopping cart and proceeded to check out, you will specify in the "comments section" of the checkout form the name, address, and shipping method you would like us to use to ship the order to your customers or to yourself.

4. We in turn will process your order at our warehouse and either drop ship the order to your customers at $3.00 per box per address or shipped directly to you. If the order is shipped directly to you, there is NO drop ship fee.

5. We do charge shipping in addition to the drop shipping fee.

6. To check the status of your customer order you will logged back into the wholesale account (look up to the top right of the page) you will see a link named order history. You'll click that and see a page that will allow you to check the status of the order.

If the order status says "Cued" it means that we have not yet processed the order. If the status says "Processed" it means that your order is in progress and being moved through our system.

When the item has shipped the status will change to "Complete" and the system will automatically e-mail you that the order has been complete along with any tracking numbers or delivery confirmation numbers that will be included with your order. NOTE: If the order status has not changed to "Complete" within 6 (business) days, send us an email order inquiry. Be sure to include your order number in the email.

7. This constitutes the entire order process.

8. Shipping: Most orders are shipped within 24 hours of placement in MOST cases. Orders are shipped on a first come first server basis. Orders can take anywhere from 3 to 15 days to arrive (in some cases) depending on any number of factors, so make sure you tell your customers to allow for up to 15 days delivery. We get 95 percent of our orders shipped within 24 to 48 hours of receipt, but it is always good to allow a "buffer" to avoid undue expectation from your customers. We are closed Saturday and Sunday, so when calculating the time of order placement and shipping, be sure to factor this in!

We do not hold back orders. If something is out of stock, we will refund your card and you will need to re-order whatever did not ship initially once the item/s are back in stock. All orders are shipped UPS Ground or Fedex Ground unless other arrangements are made/specified at checkout. The customer is responsible for all freight charges, insurance, handling charges and customs fees. Drop ship orders may be sent either UPS Ground, Fedex Ground or USPS Priority.

You will receive email confirmation once your orders have shipped.

IMPORTANT!! After you have placed your order, please do NOT bombard us with phone calls asking if the order has shipped! Email us FIRST (a few days after you place the order) and give us a chance to reply!

Also, when factoring in the time it takes to ship, remember to factor in that we are NOT open on weekends and or major holidays so those off days do not count. Business days ONLY!